PRIVACY POLICY

MetaClinic (metaclinic.com.au)

Last updated: March 2026

INTRODUCTION

MetaClinic ("we", "us", "our") operates metaclinic.com.au, an Australian GLP-1 clinic finder and comparison platform. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, how we use it, and your rights regarding that information.

WHAT INFORMATION WE COLLECT

We collect the following types of personal information:

Contact information: Your name and email address when you complete our clinic matching quiz or subscribe to our newsletter.

Quiz responses: Your answers to our matching questions including your health goals, location, telehealth preferences and budget range.

Usage data: Information about how you use our website, including pages visited, time spent, and links clicked, collected via cookies and Google Analytics.

Device information: Browser type, operating system, and IP address collected automatically when you visit our site.

HOW WE COLLECT YOUR INFORMATION

We collect information in the following ways:

- Directly from you when you complete the clinic matching quiz via Tally

- Directly from you when you subscribe to our newsletter via Beehiiv

- Automatically via cookies and analytics tools when you browse our website

WHY WE COLLECT YOUR INFORMATION

We collect and use your personal information to:

- Match you with suitable Australian telehealth and in-person clinics offering GLP-1 treatments

- Forward your contact details to matched clinics so they can contact you about a consultation

- Send you our weekly newsletter about GLP-1 treatments and clinic news in Australia

- Improve our website and services

- Comply with our legal obligations

IMPORTANT NOTICE ABOUT LEAD FORWARDING

When you complete our clinic matching quiz, your name and email address will be shared with the Australian clinic or clinics we match you with. This is the core purpose of our service. By submitting the quiz, you consent to your contact details being forwarded to matched clinics for the purpose of arranging a consultation.

We only share your information with clinics listed on our platform. We do not sell your personal information to third parties.

THIRD PARTY SERVICE PROVIDERS

We use the following third party platforms to operate our service:

- Tally (tally.so) — quiz and form collection

- Beehiiv (beehiiv.com) — newsletter delivery

- Zapier (zapier.com) — lead routing automation

- Google Analytics — website analytics

- Webflow (webflow.com) — website hosting

Each of these providers has their own privacy policy. We encourage you to review them.

COOKIES

Our website uses cookies to improve your experience and collect analytics data. Cookies are small text files stored on your device. We use:

- Essential cookies: Required for the website to function

- Analytics cookies: Google Analytics to understand how visitors use our site

You can disable cookies in your browser settings, however some features of the site may not function correctly if you do so.

HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information for as long as necessary to provide our services. If you unsubscribe from our newsletter your email will be removed from our mailing list. If you wish to have your lead data deleted please contact us at hello@metaclinic.com.au.

YOUR RIGHTS

Under the Australian Privacy Act you have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate information

- Request deletion of your personal information

- Opt out of marketing communications at any time

- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights contact us at hello@metaclinic.com.au.

SECURITY

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However no internet transmission is completely secure and we cannot guarantee the security of information transmitted to our site.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time. The current version will always be available at metaclinic.com.au/privacy. We will notify newsletter subscribers of any material changes.

CONTACT US

If you have any questions about this privacy policy or how we handle your personal information please contact us at:

Email: hello@metaclinic.com.au

Website: metaclinic.com.au

For formal privacy complaints you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.

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